Sheldon Clarke, Easton Coach Company
Sheldon Clarke is a seasoned transportation operations leader with more than two decades of experience managing complex transit systems across New Jersey and New York. He is currently serving as Assistant General Manager at Easton Coach Company's largest operation, located in Union County, NJ, with a workforce of well over 300 employees. Sheldon plays a key role in overseeing paratransit and TNC?integrated services, with a strong focus on on?time performance, safety, and operational efficiency.Throughout his career, Sheldon has consistently delivered measurable results. At Easton Coach, he led strategies for a hybrid startup and service transition, improved scheduling efficiency, and successfully piloted WAV (Wheelchair Accessible Vehicle) services using multiple TNC (Transportation Network Company) programs. These initiatives improved on?time performance by 12% within the first year of the contract—averaging 97% by year two—while reducing missed trips by 84%. His data?driven approach and use of real?time performance monitoring have strengthened service reliability and enhanced client satisfaction.
Previously, Sheldon held progressive leadership roles at First Transit, where he served as General Manager for NJ Transit Access Link Region 6. In this role, he reduced service?related fines by 53%, improved contractual compliance, enhanced safety programs, and significantly reduced passenger complaints through targeted quality?of?service improvements.
Earlier in his career, Sheldon advanced through driving, dispatch, supervisory, and operations management roles at MV Transportation, building a strong foundation in frontline transit operations. Known as a collaborative and proactive leader, Sheldon excels at developing teams, improving performance, and implementing sustainable operational solutions in high?volume transportation environments.